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Free service parts
One 40HQ container qualifies for an agreed selection of essential service parts.
Back to WAYBYK
SUPPORT & AFTER-SALES
After-sales support from parts to resolution
WAYBYK combines prepared service parts with remote or on-site technical guidance for professional, efficient and flexible support.
QUALIFYING ORDER40HQESSENTIAL SERVICE PARTS01 / FREE SERVICE PARTS
Order one 40HQ container. Receive essential service parts at no extra charge.
Qualifying orders include a selection of essential service parts to help your local team handle routine service needs from the start.
The parts and quantities depend on the confirmed models and specifications. We agree the package with you before the order; please contact us for details.
Discuss your parts package02 / FLEXIBLE TECHNICAL SUPPORT
The right support for each service issue
Your team handles routine replacements locally. When more guidance is needed, WAYBYK supports diagnosis and repair remotely or on site.
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Remote guidance
Our technical team helps your local team identify the issue and complete the repair.
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On-site guidance
For cases that require it, a WAYBYK technician can provide support after scope and schedule are agreed.
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Clear warranty terms
Coverage periods and conditions are set out by component for faster case review.
03 / WARRANTY TERMS
Clear coverage by component
Covered quality or functional failures are eligible for free replacement during the applicable warranty period, subject to case review.
1-year coverage
- MotorFunctional failure
- ControllerFunctional failure
- ChargerFunctional failure
- Lithium batteryFull-charge capacity below 60% within 12 months
- Handlebar, frame and front forkBreakage or weld separation
- Rim / wheelRust or deformation
6-month coverage
- Controls and electrical partsThrottle, brake levers, converter, horn, alarm, speaker, LED lights and display: functional failure
- Mechanical partsAxle, crankset and chainring, suspension, rear rack, seatpost, side stand, freewheel and saddle / seat: hardware breakage or weld separation
04 / CONTACT AFTER-SALES
Tell us what support you need
Share the model, order reference and a short description. Add photos or video when available so our technical team can respond faster.
sales@waybike.com